Privacy Policy.

Family Focus Nutrition is a registered business name (ABN 42557611040( (“FFN” “us”, “we”, “our”), complies with the Privacy Act 1988 (Cth) (“Privacy Act”) and the applicable Privacy Principles in the Privacy Act when handling personal information.

We take the protection of your personal information seriously. Personal information includes any information or opinion, whether true or not, about a person who is identified or whose identity can reasonably be established.


COLLECTION

We collect personal information for the purpose of delivering our products and services. We may collect information through the FFN website located at www.familyfocusnutrition.com (“Website”) or by providing our Services in person, via phone/video and/or in writing.

 

WE COLLECT PERSONAL INFORMATION:

  • from our clients – when they register an enquiry, request an assessment for the purposes of dietary advice, seek advice, purchase a course, or associated package, purchase a product, or otherwise in the course of providing our Services at any other time.

  • when we receive enquiries through the Website or when the Website is otherwise accessed or used;

  • when we receive enquiries via email; and

  • from third party service providers – when they are engaged to supply Services to us (such as professional services), provide information to us or invoice us for the provision of services.

 

The kind of personal information we may collect will depend on who you are (e.g. a client or third-party service provider) and the nature of your interaction with us and may include your full name, email address, postal or residential address, age, height, weight, exercise levels, biochemistry, medical history, medication and supplement use and any current medical conditions or allergies/intolerances. It may also include billing and other personal information, including details of your current healthcare providers and, from time to time, health information about you from our other providers. If you do not provide us with all the information we request, we may be unable to deliver our Services.

Some personal information we collect may include health information. We collect health information from clients for the purpose of providing dietary advice and courses. This enables us to provide our Services and assess the needs of our clients in the provision of our Services and to generally assist in optimising the quality of our service safely, appropriately, and accurately.

 

CONSENT AND AUTHORISATION

By engaging us or registering your details on our Website, and/or using our Website or supplying information or documents to us or otherwise engaging our Services, you consent to us collecting, using and disclosing your personal information (including health information) for the purposes specified in this Privacy Policy.

 

USE OF PERSONAL INFORMATION

We may use any personal information collected (excluding health information) to provide our Services, operate the Website, send you a newsletter, respond to feedback and complaints, communicate with third party service providers, develop new Services, or if needed to enforce our Terms and Conditions of Use with you. If you are a third-party service provider, we will use your personal information to email you to accept your offer to provide Services, correspond with you in relation to the provision of Services and to pay your invoices.

In all cases, unless you have opted out, you consent to us using your personal information (excluding health information) for direct marketing purposes in order to tell you about our Services. We may contact you by mail, telephone, video, email or SMS to market our products and Services. We will always give you the opportunity to opt out of receiving any future direct marketing correspondence.

 

HEALTH INFORMATION

We comply with the Health Privacy Principles in the collection, use and disclosure of all health information. We may collect your health information:

  • from our clients when they request an assessment for the purposes of dietary advice and/or purchase a course or associated package;

  • from the health care providers of our clients in accordance with the authorisation contained in this Privacy Policy;

  • as necessary for the provision of our Services, but only as necessary for the provision of our Services, or as otherwise in accordance with your consent, or as may be required by law, including Court order;

  • only from you (or from someone authorised by you) (including your caregiver if you have one);

  • with care, taking reasonable steps to ensure your information remains confidential and that any persons we disclose it to in accordance with this Privacy Policy are also required to keep it confidential;

  • with accuracy, on the basis that you may at any time request a copy of the health information that we hold by emailing us at info@familyfocusnutrition.com.  In the event our records are found to be inaccurate, we will rectify any inaccuracies on the basis of the further information you provide.


DISCLOSURE AND SHARING

We may disclose personal information (excluding health information) to third parties for purposes associated with your purchase of our Services and to third party service providers we engage to help us deliver our Services and for marketing purposes. We will only disclose personal information to additional third parties with your consent or if permitted or authorised to do so by law. Some places outside of Australia may have inadequate data protection laws or may offer differing levels of protection of personal information, which are not as high as in Australia. By submitting personal information to us, you acknowledge that, provided we have used your personal information in the ways set out in this Privacy Policy, we cannot be held responsible for any use of your data by third parties located overseas who receive and process your data.

We may disclose your health information to your health care providers in accordance with the provision of our Services and as authorised by you under this Privacy Policy

 

DATA SECURITY AND QUALITY

We will take reasonable steps to protect the personal information we collect and hold from misuse, loss and interference and from unauthorised access and modification and to ensure it is accurate, complete and up to date when we collect, use or disclose it.

To assist us, please provide us with your correct details, and let us know if you believe the information, we have about you is inaccurate, incomplete, outdated, or misleading (and we will take reasonable steps to correct the information). We may take steps to destroy or permanently de-identify information when it is no longer needed for any purpose for which it may be used or disclosed. We may retain and use de-identified information.

COOKIES

We may use “cookies”; technology to store data on your computer using the functionality of your browser. Many Websites do this because cookies allow the Website publisher to do useful things like find out whether the computer has visited the Website before.

You can modify your browser to prevent cookie use – but if you do this, our service (and our website) may not work properly. The information stored in the cookie is used to identify you. This enables us to operate an efficient service and to track the patterns of behaviour of visitors to our website.

While serving advertisements to our website (if any), third-party advertisers or ad servers may place or recognise a unique cookie on your browser. The use of cookies by such third-party advertisers or ad servers is not subject to this Privacy Policy but is subject to their respective privacy policies. See our Terms and Conditions of Use for further information.

 

ACCESS, CORRECTION AND COMPLAINTS

You can request, and we will provide you with access to, any personal information we hold about you (including any health information) (subject to any applicable legal exceptions). Please also let us know if you have any concerns or complaints about how we handle your personal information so we can address them. Requests should be submitted by email to info@familyfocusnutrition.com. Where our records are found to be inaccurate, we will promptly rectify any inaccuracies on the basis of the further information you provide.

 

TRANSFER IN CERTAIN CIRCUMSTANCES

If there is a sale, merger, consolidation, change in control, transfer of substantial assets, reorganisation, or liquidation of us, then, in our sole discretion, we may transfer, sell, or assign personal information collected to one or more relevant third parties.

 

WHAT RIGHTS DO YOU HAVE OVER YOUR DATA

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you provided. You can also request that we erase any personal data we hold about you. This does not include any data we must keep for administrative, legal, or security purposes.

 

CHANGES TO THIS POLICY PRIVACY

This Privacy Policy forms part of our Terms and Conditions of Use and, therefore the agreement between you and us (either in your capacity as a client or a third-party service provider). We may, from time to time, amend this Privacy Policy, in whole or part, at our sole discretion. Any changes to this Privacy Policy will be effective immediately upon posting the revised Privacy Policy on www.familyfocusnutrition.com.  Depending on the nature of the change, we may announce the change on the www.familyfocusnutrition.com homepage or by email (if we have your email address).

 

CONTACT US

If you have any questions about this Privacy Policy, or if you wish to request access to your personal information, correct or update your details or raise any privacy concerns you may have, please contact us atinfo@familyfocusnutrition.com.

For further information on your privacy rights, go to: www.privacy.gov.au